Shipping Policy

PLEASE NOTE WE WILL ONLY SHIP IN SUB-SAHARAN AFRICA.

Shipping and Delivery:

1) Can I change my delivery address:
a. We unfortunately cannot make changes to your delivery address once payment has been received and you have received your payment confirmation email and order number.
b. Please note that it takes 2 – 3 business days for your order to be processed, only once your payment has cleared, before it is getting ready for shipment.
2) What are my delivery options:
a. We have extensively research the best courier services for the best rates and has standardized the delivery charges in the following way:
Major Centres: (Including areas in a radius of +/- 100km from the major center’s)
i. Courier service’s: R79.99 (Delivery takes between 3 – 5 business days) at specified address. It is imperative that you complete your delivery address accurately as the website will determine your delivery charge automatically based on the details you have entered.
ii. This standard delivery fee is for the major centers only, including a radius of +/- 100 km’s.
Major Centres across South Africa Includes:
iii. Bloemfontein, Cape Town, Durban, East London, George, Harrismith, Johannesburg, Klerksdorp, Nelspruit, Polokwane, Port Elizabeth, Pretoria, Rustenburg, Vereeniging, Witbank
Order quantities: Major centre’s including areas in and around a radius of +/- 100km from the Major Centre’s:
Quantity of (1 – 20) Flygrp units and not more than 10 Flygrp units (Calculated delivery charge): R79.99.
i. (Accessories (stickers or adhesives) ordered together with the above order will be grouped together with the units. No extra shipping charge. (Maximum allowed stickers ordered is limited to 10 stickers).
ii Stickers Quantity (1 – 20): When only ordering stickers: R79.99
Orders consisting of more than 20 Flygrip Units and more than 20 stickers and or adhesives at a time will be a bulk order. Please contact our sales team at sales@flygrip.co.za for your bulk order quote and shipping rate.
Remote Areas
Areas outside the major centres and outside the 100 km radius from the major centre’s:
i. Quantity of 1 – 20 Flygrp units: Delivery fee = R 145.99 (Any sticker’s ordered, no extra shipping charge to a maximum of 10 stickers ordered);
ii Sticker Quantity (1 – 20): When only ordering stickers: R145.99
Orders consisting of more than 20 Flygrip Units and more than 20 stickers and or adhesives at a time will be a bulk order. Please contact our sales team at sales@flygrip.co.za for your bulk order quote and shipping rate.

3)
Completion of Order:

a. Upon completing your delivery address on the website, the system will automatically determine the correct delivery charge based on the details, you have entered to be your shipping address. The charges are calculated automatically and added to your shopping cart. It is therefore imperative that you complete your shipping address accurately on the system, as we cannot change this once your order is placed, you received your order number and we received your payment confirmation email.

4)
Sub-Saharan Africa Countries:

To accommodate shipping to Sub-Saharan Africa countries the least expensive way to ship a Flygrip unit and accessories to a maximum of 20 items at a time is to take it’s contents out of our normal retail box, and put inside a plastic Ziplog bag.  We will then be able to ship your order to you via DHL Couriers at a minimum charge of R370.  For any orders for more than 20 items (Flygrip units and accessories) please contact sales@flygrip.co.za for your bulk order quote and best shipping rate. We also cannot make use of any Postal services as we have found this to be very unreliable and we want to make sure that you also receive the benefits of having a Flygrip unit at your disposal. We endeavor to ship your unit within 15 business days, but it might take longer than that, provided that you have entered your billing /shipping address on the form correctly when checking out. We cannot be held responsible for any incorrect information provided on the form/ website.

Orders consisting of more than 20 items at a time (Flygrip units including stickers and or adhesives) please contact sales@flygrip.co.za for your order quote and  best shipping rate.

5)
What will delivery cost me?

a. Delivery options:
Delivery Option South Africa (Major Centres) (3 – 5 business days) South Africa (Remote Areas) (5 – 7 business days) Sub-Saharan Africa Countries (7 – 15 business days)
Standard Fee (Couriers) R79.99 R145.99 R370.00

6)
When do I get it?

Delivery Option South Africa (Main Centers) South Africa (Remote Areas) Sub-Saharan Africa Countries
Economy (Couriers) On average delivered within 3 – 5 business days On average delivered within 5 – 7 business days On average delivered within 7 – 15 business days

7)
Flygrip South Africa – ONLY SHIP TO SUB-SAHARAN AFRICAN COUNTRIES.

8)
Will I have to sign for my package:

a. When shipped via our couriers it is imperative that you have to sign for the package. Someone may not sign on your behalf. You will indemnify and hold I-Wear Clothing (Pty) Ltd harmless for loss of delivery if someone signed for the parcel on your behalf, where you have provided the delivery address.
b. If there is no one at home and the courier returns to our warehouse, another shipping fee is required for delivery. Please contact our support@flygrip.co.za team for arranging for delivery.

9)
What happens if a product is missing from my shipment?

a. If you received an incomplete delivery, you can notify us at support@flygrip.co.za and our friendly customer service team will be in touch to assist you.

10)
How do I track my order online?

a. Please contact support@flygrip.co.za if you have not received your order within 15 business days. We will be able to provide you with your tracking number.

11)
What do I do if my unit is broken upon delivery?

a. Please remember, this is very important, you have to check (scrutinize) your unit and extra accessories before the courier leave your premises. If you do not scrutinize your purchase, we will assume that your product was delivered as ordered.
b. If you discover that this is not the correct unit you have ordered or there is some sort of defect with the unit, you need to contact our support team support@flygrip.co.za for support and visit our Return Policy.
c. Remember we can’t refund or return any accessories (stickers & adhesives) incorrectly ordered and delivered.