FAQ – (Frequently Asked Questions)

WHAT MAKES FLYGRIP SO GREAT?

If you’re constantly multitasking and glued to your phone, Flygrip allows you to free up one hand and multi-task efficiently without the fear of dropping your phone. Flygrip also doubles as a kickstand in both portrait and landscape viewing angles.

WHAT IS FLYGRIP GRAVITY?

Our Gravity version is the newest Flygrip, which uses a magnetic locking mechanism that allows for easier opening and closing. Another benefit of Flygrip Gravity is the longer top piece. This allows for better kickstand stability for phones of ALL sizes (even the big ones). It also works well as a kickstand for tablets when placed in specific locations.

HOW WILL FLYGRIP HELP WITH THE USE OF TOUCH SCREEN PHONES?

Flygrip was developed to be used with touch screen smartphones and personal devices such as tablets and e-readers.

The sensitivity of touch screens can cause accidental misclicks, which can be frustrating. Flygrip allows your device to be secured on your fingertips, not in the palm of your hand, which allows for a much greater range of motion for your thumb. You will never misclick again!

WHAT KIND OF PHONES OR DEVICES DOES FLYGRIP WORK WITH?

Flygrip works with almost any phone or device! All you need is a smooth, solid area to stick Flygrip on, either on the back of the device or on your case. Application is fast and easy.

Our experience has shown that only the iPhone 4S / iPhone 7 and iPhone 7 plus and the Nexus 4 are both constructed with Gorilla Glass on the back. Gorilla Glass will not allow anything to adhere to it, so for these phones you must use a case.

IS FLYGRIP UNCOMFORTABLE WHEN I PUT IN MY POCKET?

Flygrip’s pocket ability is always a common question. Flygrip is only 0.635 cm thick, and we have found that this slight added thickness will not be an issue – in fact, you will most likely not even notice it!

For those who put their phone in their front pocket, we recommend you put the phone into your pocket with the display facing your leg and the top of the phone facing down. This actually makes it quicker to get your phone into your hand. The fact that Flygrip is on the back of it actually gives you something to use to pull it out of your pocket (while Flygrip is closed). See video: http://www.youtube.com/watch?v=vlybsGML8yU

WILL FLYGRIP WORK WITH A PHONE HOLSTER?

Flygrip also works with most holsters. The leather type that is flexible usually has no problem housing the Flygrip, and if you have one of the more portrait plastic holsters, the phone’s screen can face the body, and the Flygrip/back facing outward, so no problem there either. Users who carry their phones in their purse, Flygrip’s slight added thickness will not affect you.

When closed, Flygrip takes up only about 0.635 cm of space. So as long as there is enough room in your holster for an extra 0.635 cm, Flygrip will fit without a problem. For other holster styles that snap to the front of the phone, Flygrip works perfectly with those as well.

HOW EASY IS IT TO APPLY FLYGRIP?

Flygrip is extremely easy to apply and anyone can do it. Flygrip is applied by removing the liner of the adhesive tape and sticking the finger holder to the back of either your phone or case. Further instructions are provided with each Flygrip.

See video http://www.youtube.com/watch?v=d5REFIzm0fc

You can also buy additional adhesives if you were to remove your unit and want to place it on another phone or tablet. Buy now

HOW CAN FLYGRIP BE REMOVED? AFTER FLYGRIP IS REMOVED, CAN IT CAN BE RE-USED?

There are a few ways to remove your Flygrip. To best illustrate these removal techniques, please view these videos:

  1. Flygrip removal off the back of a phone (no case)
  2. Flygrip removal off the back of a TPU case
  3. Flygrip removal off an Ipad TPU Case using a blunt edge

Always use care and caution when trying these techniques. Take your time and don’t rush the removal process to eliminate any damage to your Flygrip.

HOW MANY SIZES DOES FLYGRIP COME IN?

Flygrip Gravity comes in only medium and large.

The best way to use your Flygrip is to hold it between your fingers. The middle finger and ring finger are most comfortable, yet, some people prefer to use their pointer finger and middle finger. Flygrip should fit snugly around the fingers, as this allows the most secure hold while providing the best mobility to navigate your device.

See video http://www.youtube.com/watch?v=7k-30qPeZFY

To figure out which size works best for you, use this simple size test – put a R1 vertically between your middle and ring finger:

  • ‘Medium’ is for fingers 1.58 cm thick. You can use the R1 test as shown on the size graph in the shopping page.
  • ‘Large’ is for fingers that are up to 1.90 cm thick. You can use the R1 test of the size graph in the shopping page.


Everyone has their own preference as to how snugly the Flygrip should fit. Our experiences have shown that most people enjoy a snug fit for smaller phones, and a looser fit for larger phones (10.9 cm + screens), as this allows the most secure hold while providing the best mobility to navigate your device. See video for more explanation: http://www.youtube.com/watch?v=7k-30qPeZFY

Each Flygrip comes with a set of foam pads. Use these foam pads if you feel you need a little extra snugness.

WHY NOT MAKE FLYGRIP PART OF THE CASE?

There are three main reasons why Michael developed Flygrip to be an accessory that attaches to the phone, as opposed to a single phone case.

  1. We know many smartphone users are biased to their phones and their phone cases. There are many case styles, colors, textures, materials, etc from which to choose. We did not want to limit the choice to the user by forcing them not to use their preferable case choice, as the Flygrip will stick to most cases on the market. Also, many users do not want a case at all, and Flygrip will accommodate those users as well. We felt it was the only way to provide the user with a CHOICE and not limit their selection. You will also find that as you use Flygrip, you will realize that you’re not going to drop your phone, and may reconsider getting cases that are extremely thick and bulky.
  2. Another reason for Flygrip to be created as an attachment to your phone or phone case was to provide the best comfort and usability. Not all hands are the same, and not all phone sizes are the same. Flygrip gives you the choice to install it anywhere on the phone in order to provide the best position for your fingers. By providing this level of customization, Flygrip offers you with the most comfort and usability.
  3. Lastly, we know most smartphone users switch their phones every two years (some more, some less). We felt that our users should be able to enjoy their Flygrip from phone to phone without having to be forced to buy a new Flygrip each time.
DOES FLYGRIP INTERFERE WITH NFC CHIPS?

From our experience, NFC works from about 2.54 cm to 3.81 cm distance and is usually placed on the top back of the phone.  Flygrip is positioned on the bottom of the phone, and is only 0.635 cm thick, so from our own testing, it has not interfered with NFC communications at all.

DOES THE MAGNET IN FLYGRIP GRAVITY INTERFERE WITH THE PHONE OR TABLET?

The magnet we use in the Flygrip Gravity will not have any negative effects on your phone or tablet. All phones and tablets use flash memory that is unaffected by magnets. The misconception of magnets and electronics was a problem years ago when you used magnets near spinning hard drives and CRT monitors (tube monitors). Now most electronics are used with flash memory and LCD or LED screens that are unaffected.

DOES FLYGRIP WORK WITH WIRELESS CHARGERS?

We’ve had some luck with wireless chargers. Not all chargers seem to provide the same range/distance in their charging capabilities. Recent news shows that upcoming wireless chargers will have a range of 40mm, which is about 3.81 cm distance, which is much more than enough for Flygrip’s slim 0.635 cm thickness.

HOW IS FLYGRIP WHEN MAKING VOICE CALLS?

Flygrip is not just for navigating your phone. Voice calls on your phone can be held a few ways as shown here: http://www.youtube.com/watch?v=Dg8USzyOGHU

WILL FLYGRIP HELP ME STOP DROPPING MY PHONE?

Consider Flygrip as insurance that you will not drop your phone. It is very secure in your hand while still being able to keep a relaxed hand.

WHAT OTHER BENEFITS CAN I EXPECT WHILE USING FLYGRIP?

Safety – While using Flygrip, you are able to keep your phone at a comfortable distance, compared to the traditional method of holding the device. When using two hands, you tend to have the phone closer to your face. Having the phone further from your face gives you the ability to see what’s going on around you. Having awareness of your surroundings is not just important for walking on the sidewalk, crossing the streets, etc, but also gives you awareness of potentially dangerous situations that are happening around you.

More socially appropriate – It sounds funny, but when your face is planted in your phone, you are less social. When in public, putting your full attention into a device is antisocial. We are social beings, and I see too many people engrossed in their phones in public. Flygrip can provide a more casual way of using your phone. Two hands on your phone automatically positions the phone dead center of your body, whereas with one hand, it does not. Another example: Let’s say you are walking with your girlfriend (or boyfriend), your spouse, or even your child, and you are holding their hand. You feel the vibration that you got a text message. Now, in the situation where it’s your girlfriend or wife, are you rude and let go of their hand to answer it? Well, very few of us may have the dexterity to get the phone out of our pocket, into our hand, slide to unlock, and text back the message all with one hand AND while walking. With a Flygrip, all of us can do this, and never miss a step.

Less neck Strain – Most people have their heads down when using their phone, because they want gravity to help keep their phones in their hands. This constant downward angle puts strain on your neck. Many users have written to us about this and how Flygrip has helped. You are able to keep your phone more vertical, thus keeping your head up, which means less strain.

Using your phone while laying in bed – “I have dropped my phone on my head a million times while playing ‘Words with Friends’ in bed.” We heard this at least 50 times at the trade shows we have been to. It’s true, you are able to fight gravity and have the phone completely upside down without fear of it landing on your head. This gives you many new angles to enjoy your device.

Sports – We have had skateboarders, skiers (on a ski lift), zipliners, and skydivers who have used their phones during situations where they would normally never chance dropping their phone (for video, photos, and normal use) Here is a video that a skydiving company shot for us:  http://www.youtube.com/watch?v=do1GNmVK_gE

We have had people who are avid sailors and boaters who love Flygrip while being on the water. The choppy waves may make the boat unstable, thus making it difficult to balance yourself, let alone trying to use your phone. With Flygrip, one hand holding yourself upright, other hand on the phone works great.

Pinch and zoom – With Flygrip, you can pinch and zoom with one hand while holding the phone. Try doing that without a Flygrip.

http://www.youtube.com/watch?v=o8WKD8D-SjI&feature=player_detailpage#t=55

Swyping – There are many different typing styles out there. One popular method is “swyping.” Flygrip provides such a great reach with your thumb that entering text using the Swype style keyboards is a pleasure.

Two-thumb typing – Since Flygrip provides a better grip, it provides your fingers with more reach, and more of an arc with your thumbs. Without Flygrip, you tend to have to grab the phone in an awkward way. See video for a good demonstration:  http://www.youtube.com/watch?v=ngcvCzCrwqg

Camera – This has been a very popular benefit for our users. Shooting video or taking photos typically becomes a two-handed operation for most. You carefully grab the edges of the phone, being careful not to touch the front of the screen, otherwise you may end up misclicking something, and then you use your other hand to tap the camera button on the screen. This sometimes leads to an unstable shot because your tap sometimes moves the camera. When using two different hands in mid-air, stability is not as good as if you rest your forearms on a table to stabilize yourself. If you try to take a photo using one hand without a Flygrip, you may drop your phone because you typically use your thumb and middle finger to hold the slim edges of the phone, and you try to use your pointer finger to hit the camera button. We have all done this, and it’s not the most convenient way to shoot a picture. Shooting both a portrait or landscape video or photo with a Flygrip is extremely stable and much easier. It’s also great for different angles for video. I have been in situations (such as at a concert) where I am trying to shoot a video in a crowd, and holding the phone over the person’s head in front of me. The extended reach without fear of dropping your phone is simply great. I can even tilt the phone over the head and tilt the camera down. Try doing that without a Flygrip and you can twist your wrist. Keep in mind that others around you are bumping into you. The chances of dropping your phone are very high.

Selfies – Selfie photos and videos are much easier with a Flygrip. Using the front facing camera and extending your arm as far as possible to get a bigger view makes self photos easier and clearer. We have some top Instagramers and Viners who use Flygrip. Also, using the kickstand, front facing camera, and timer (or Samsung voice commands) makes for a great way to take a group photo when no one is around to snap one for you (or you don’t want to bother anyone).

Tablets and Ebooks – Flygrip works great on Kindles/Nooks and small tablets. The black and white kindles are light, and avid readers rave about how great it works  and provide so much less hand fatigue. On tablets, it works almost equally as well as a way to hold and reach “most” of the screen with one hand.

In the field – IT Professionals from three different companies have reached out to us about their techs using Flygrip. Many times being in a server room, on your knees, propping yourself up with one hand on the floor and one hand on your Flygrip-enabled phone, trying to get behind a server, you can use the flashlight on the phone as well as ping a server using your phone. Salespeople at tradeshows and events who use a tablet for demonstrating their products (showing videos, etc), they put a Flygrip on the back of the tablet and it gives them an easy way to hold, show the display, and demonstrate their products online.

Shopping – A few users have commented that when they go to the supermarket, the fact that they are able to use their phone for their grocery list or to text family members makes shopping much easier. They hold the phone in a reverse Flygrip position (between their fingers with screen facing out), with the same hand pushing the shopping cart, and this leaves a single hand free to grab product and put in their cart.

PLEASE NOTE THAT WE ONLY SHIP IN SUB-SAHARAN AFRICA.

What are the shipping costs for South Africa and Sub-Saharan Africa?

A: South Africa

MAJOR CENTRE’S: (Including areas approximately a radius of +/- 100 km from the Major Centre’s)
We have done extensive research in the courier services in South Africa and has been able to standardise the delivery option for all residents in and around the Major Centres of South Africa as well as including those residents that live in an approximate radius of +/- 100km of the Major Centres.

The standardised delivery rate for areas in the Major Centre is: R79.99

Major centre’s include: Bloemfontein, Cape Town, Durban, East London, George, Harrismith, Johannesburg, Klerksdorp, Nelspruit, Polokwane, Port Elizabeth, Pretoria, Rustenburg, Vereeniging, Witbank.

(For detail instructions of our courier services, please visit our Shipping Policy.

REMOTE AREA’S: (All areas outside the Major Centre’s)

All other residents falling outside the Major Centres and outside the abovementioned radius of +/- 100 km so called “Remote Areas”, the delivery charge will be: R145.99

Orders:

Once you have completed your delivery address on the online shopping cart, the website will immediately determine the
correct delivery charge for your address based on the correct delivery address you have completed on the site. Your order takes 1 – 3 business days to be processed and 3 – 5 business days to be delivered to your address, if you reside in and around the Major Centres. Deliveries to areas outside the Major Centres, the so-called Remote Areas, can take up to 7 (seven) business days to be delivered. We cannot ship to a postal address as you need to sign for the product to ensure that the product is indeed delivered in good condition. Once the couriers left your premises, we are of the opinion that the product was delivered in good condition.

Any order of more than 10 Flygrip units at a time will be a bulk order and you need to contact sales@flygrip.co.za for your bulk order quote and best shipping rate.

Additional Items: (Stickers & Adhesives)

If you already have a Flygrip unit and just want to buy additional stickers or adhesives, the delivery charge will be the same as mentioned above for both areas, even if you just want to order one additional sticker or a pack of adhesives.

We unfortunately cannot make use of the postal service as we have found it to be unreliable and therefore cannot guarantee that you will receive your order. We will therefor rather make use of our couriers and know that you will receive what you have ordered, every time.

Any order of more than 10 stickers or adhesives at a time will be a bulk order and you need to contact sales@flygrip.co.za for your bulk order quote and shipping best rate.

B: Sub-Saharan Africa Countries:

We offer a standard shipping fee of R350 to any Sub-Saharan African country.

  • Your delivery will reach you between 7 – 15 business days.
  • Any orders of more than 10 Flygrip units and more than 10 stickers and or adhesives at a time will be a bulk order and you need to contact sales@flygrip.co.za for your bulk order quote and best shipping rate.
  • Please consult our detailed Shipping Policy for our shipping method to all Sub-Saharan Africa countries.